Survey

At Advance Auto Parts, your voice is our roadmap to improvement. We’re committed to delivering an exceptional in-store experience and seamless customer service, and your honest feedback is essential in guiding our efforts. Whether you’re a long-time customer or visiting us for the first time, we invite you to share your thoughts and help us serve you better.

Advanceautoparts.com/Survey

Why Your Feedback Matters

Every visit to an Advance Auto Parts store is an opportunity for us to exceed your expectations. By participating in our survey, you help us:

  • Enhance Store Experiences: Your insights on product availability, cleanliness, and customer service empower us to make targeted improvements.
  • Streamline Operations: Feedback about wait times, checkout processes, and in-store services helps us fine-tune our operations for efficiency.
  • Invest in Our Team: A portion of our cost savings is reinvested in frontline training and employee support, ensuring that every interaction is positive.
  • Drive Innovation: Your opinions inform decisions on digital enhancements, curbside services, and overall store design.

What’s in It for You?

Win Big – $2,500 Gift Card Sweepstakes

As a token of our gratitude for sharing your valuable feedback, every completed survey is automatically entered into our quarterly sweepstakes. You stand a chance to win:

  • $2,500 Gift Cards redeemable at select gas retailers—imagine enjoying free gas for a year!
  • Multiple Draws: With one winner selected per quarter, every survey counts. Whether you complete the survey online or via mail, you’re eligible for an entry.
  • No Purchase Necessary: You do not need to make a purchase to participate. Just share your honest experience and claim your chance to win!

How to Participate

We’ve made it easy and convenient to take the survey. Choose the method that works best for you:

Online Survey

  1. Visit Our Official Survey Page:
    Go to www.AdvanceAutoParts.com/Survey to start the process.

  2. Select Your Language:
    The survey is available in both English and Spanish. Choose the language that suits you best.

  3. Enter Your Survey Code:
    Locate the unique survey code printed on your recent purchase receipt. Please note that this code is valid for seven days from the purchase date.

  4. Answer the Questions:
    The survey consists of 10–12 quick questions about your in-store experience. Share your honest opinions on:

    • Product Availability: Did you find everything you needed?
    • Customer Service: How knowledgeable and helpful were our team members?
    • Store Environment: Was the store clean, organized, and welcoming?
    • Additional Services: Rate our curbside service, battery checks, and other support features.

  5. Submit Your Contact Information:
    To be entered into the sweepstakes, please provide your name, email address, and phone number. Rest assured, your details are safe and used solely for communication regarding your survey entry and prize notification.

  6. Confirm Your Entry:
    Once you hit “Submit,” your entry is recorded, and you’re in the running for the quarterly $2,500 gas gift card!

Mail-In Survey (No Purchase Required)

If you prefer to participate without a purchase, you can enter by mail:

  1. Prepare Your Entry:
    On a 3” x 5” piece of paper, handwrite the following details:

    • Full Name
    • Residential Address, City, State, and ZIP Code
    • Email Address and Phone Number

  2. Mail Your Entry:
    Place your completed entry in a #10 business envelope with proper postage and mail it to:
    Advance Auto Parts Customer Satisfaction Sweepstakes
    PO Box 6002, Morton Grove, IL 60053

    Ensure your entry is postmarked within the survey period to be considered valid.

Who Can Enter?

The survey is open to legal residents of the United States, the District of Columbia, and Puerto Rico. To participate:

  • Age Requirement: You must be 18 years of age or older.
  • Exclusions: Employees of Advance Auto Parts, their immediate family members, and individuals with any direct affiliation with the company are not eligible.

Frequently Asked Questions (FAQs)

  • Question: Do I need to make a purchase to participate in the online survey?

Answer: No purchase is necessary. If you don’t have a receipt, you can still enter via the mail-in method.

  • Question: How long will the survey take?

Answer: The online survey typically takes 3–5 minutes, making it a quick way to share your feedback.

  • Question: When will the sweepstakes winners be announced?

Answer: Winners are selected quarterly through a random drawing. You will be notified via the email address provided within 60 days of the drawing.

  • Question: Can I enter more than once?

Answer: Only one entry per person/email address/phone number is allowed during each sweepstakes period.

  • Question: What happens if I miss the survey code validity period?

Answer: Survey codes are valid for seven days from the date of purchase. Please ensure you complete the survey within this timeframe.

Our Commitment to You

At Advance Auto Parts, we are dedicated to creating a customer-centric environment where your opinions truly matter. Every response is carefully reviewed to help shape a better shopping experience and to drive operational improvements across all our stores.

By taking a few minutes to complete this survey, you’re not only giving us the chance to improve but also entering a chance to win a fantastic prize that can transform your road trips. Your insights help us build a stronger, more responsive service that meets your needs every time you visit.

Ready to Share Your Experience?

Click the button below to start the survey and take the first step towards helping us enhance your future visits—plus, get a chance to win a $2,500 gas gift card!

For More Information Visit AdvanceAutoParts